Frequently Asked Questions

Orders

How do I put an order?

You just need to browse through our product offers, add products to the shopping cart and select the quantities you want to order. When you are happy with your selection, just go to the checkout, fill out the form with your shipping and billing information and finally click on the payment method of your preference. Your order will be in our system, and you just need to follow the instructions on how to use the payment method selected.

How do I know if my order was received?

When you put an order, you will get an automatic confirmation by email, letting you know the items ordered and the total. When you pay by bank transfer you will receive the payment instructions in your email and after we confirm your payment, we will change your order to the status confirmed. Each time we change the status of your order you will receive an email with the new status. We will inform you when we start handling your order in our warehouse, when we ship your order and the tracking number of your parcels. Also we will update your order when we have the confirmation from the transport company that your order was delivered.
You can check the status of your order anytime logging in to your account and going to the Order history and details.

Do you accept orders by email or over the phone?

The best way to put an order is directly on our website, but if you find it difficult, you can always email us with your order. We will manage the order for you and send you the final price and the payment options. See our contacts page.

Can wine be held without payment?

Yes. When you pay by bank transfer. In these case, we hold your order for 72 hours until we receive a proof of payment or the money in our account.
After that, you still can pay your order but we can’t guarantee the availability of the products ordered.

Is it possible to get wines or other products not listed on your website?

Sure. If there is a wine or a product that you cannot find on our website please contact us using our Contact Form. 
We will be happy to get it for you, if possible, even if it is not listed on our website or if we don’t have it as part of our regular stock. We will make every effort to get you the product.

Payment Options

What payment options are available?

We have available the payment by Bank Transfer. Just select that payment method, confirm your order and you will get our bank details in the screen and also in your email. As soon as the value arrives to our account, we will send you the order confirmation.

I payed by bank transfer. What now?

After you have confirmed your order, you should have in the screen and also in your email the instructions on how to pay and our bank details. Bank transfer is something very simple. Just go to an ATM machine or your homebanking and select transfers, or international transfer if you are outside Portugal. Then put our IBAN details and the value of the order. As soon as the value arrives to our account, we will send you the order confirmation.

After doing the bank transfer when do I know that my order is confirmed?

International bank transfers can take about 48 to 72 hours to reach our account. As soon as we receive the payment confirmation, we will change the status of your order to “confirmed” and you will receive an email with that confirmation. If you send us a copy of the transfer by email, it will be quick for us to prepare your order.

Returns and Cancellations

What is Vinhos Cortém's return policy?

We are always working to provide our members the best service possible. If you are not satisfied with your order for any reason, please contact us as soon as possible by email to orders@vinhoscortem.com. We will work with you to solve any issue that you might have, because our goal is to provide a 100% satisfaction guarantee. For more details on our return policy you can check the Terms & Conditions page.

Can I modify or cancel an order after it has been submitted?

Yes. Either reply to the automatic confirmation you receive by email, letting us know what changes you’d like to make, or email us at orders@vinhoscortem.com. Please contact us as soon as possible, and within 24 hours of placing the order. Outside of this time window there is a chance that your order is already on its way to you!

Shipping and Delivery

In which countries do you deliver?

We currently ship to almost all countries in the world so you can check if we deliver to your destination during the checkout process.

If your country is not listed in the countries drop box during the checkout process, then it’s because we are not delivering to your country yet. There are probably constraints in your country when it comes to importing alcoholic beverages.

If you can’t find your country listed in our store, please contact us using our Contact form or by email to orders@vinhoscortem.com and we will do all efforts to manage the delivery of the wines you want.

Do you have any minimum on orders for delivery?

Orders accepted only of 9, 15 or 24 bottles for Portugal and 15 and 24 bottles for the rest of our shipping countries.

During the checkout, the shipment cost will be calculated based on your country of destination and the number of bottles in the shopping cart.

Please see shipping costs on you cart, if not showing you need to update your quantities as mention above.

How do I know how much to pay for the delivery to my country?

During the checkout process, when you select your country, our system will give you the exact value to pay for the delivery of those wines in your shopping cart.

Pay attention at the quantity — see minimum orders.

Is there a free shipment?

We don’t have a free shipment policy permanently in our website except for pickup at Vinhos Cortém for those that live in Portugal, or are travelling here.